What information is needed to resolve a 'connecting to the device' error in IVMS-4200?

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Grade: Education Subject: Support
What information is needed to resolve a 'connecting to the device' error in IVMS-4200?
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To resolve the error, you'll need the device's IP address, username, and password. Also, verify the device's model number to confirm compatibility with IVMS-4200. Knowing the network configuration (subnet mask, gateway) can be helpful, especially if the device is on a separate VLAN.