When should I contact EA Support for the EC 10005 error?

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Grade: Education Subject: Support
When should I contact EA Support for the EC 10005 error?
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You should contact EA Support if you have tried all the common troubleshooting steps, including checking your internet, ensuring servers are operational, clearing the cache, disabling VPNs and security software, and reinstalling the app, but the EC 10005 error persists. Provide them with details of the steps you've already taken.