If I've checked all connections, what's the next step in resolving ILP 1035?

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Grade: Education Subject: Support
If I've checked all connections, what's the next step in resolving ILP 1035?
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After verifying connections, try rebooting your Spectrum receiver by unplugging it from the power outlet for 30 seconds and then plugging it back in. If the error persists, contact Spectrum support and provide them with the error code for further assistance.